Tekvision has launched a new testing and assurance platform aimed at helping enterprises validate conversational AI systems and customer service workflows before they reach end users, as organizations increasingly rely on AI-powered interactions across contact centers.
The company unveiled its Flow Suite, comprising two products—FlowAX and FlowCX—which are designed to test both the performance of conversational AI systems and the customer journeys that support them. Tekvision plans to showcase the platform at Customer Contact Week in Las Vegas.
The launch comes as businesses accelerate the deployment of AI-driven customer service tools, including chatbots, virtual agents, agent-assist applications, interactive voice response (IVR) systems, and self-service channels. While these technologies promise greater efficiency, they also introduce new challenges around reliability, compliance, and customer experience.
FlowAX focuses on evaluating conversational AI systems by placing real calls and digital interactions into contact center environments. The platform assesses whether AI agents provide accurate information, maintain brand standards, meet compliance requirements, and respond appropriately across different customer scenarios. In addition to scripted testing, the system can simulate a range of caller personas, including frustrated, rushed, or adversarial customers, to identify issues that conventional testing approaches may overlook.
FlowCX, meanwhile, is designed to validate customer journeys end-to-end. The platform automatically places calls and digital conversations into contact centers, navigates predefined workflows, and verifies outcomes at each stage. Organizations can build test cases through a visual interface and schedule them to run automatically.
The introduction of the Flow Suite reflects growing industry attention on AI governance and operational assurance. As enterprises expand the use of conversational AI, concerns around inconsistent responses, broken workflows, compliance risks, and service disruptions have become more prominent.
Unlike traditional software systems, conversational AI models can generate varying responses to similar inputs, making performance validation more complex. At the same time, routing paths, IVR menus, and self-service journeys can be affected by system updates without immediate visibility to operators.
“Our mission is to help enterprises deploy AI safely, without letting testing slow them down,” said Mike Lee, President of Tekvision.
The company said the two products are intended to provide a combined view of AI performance and customer journey reliability, helping organizations identify issues before they affect customers. Both platforms support voice and digital channels, integrate with contact center-as-a-service (CCaaS) environments, and include controls designed for regulated industries.
